Network Support Engineer

BlueJeans by Verizon

12/2019 – 02/2024

Austin, TX / Remote

  • Enterprise Tier 2 network and application support across TCP/IP, DNS, DHCP, NAT, VPNs, firewalls, TLS, WebRTC, SIP/RTP, packet captures, logs, and infrastructure telemetry.

Senior IT Analyst

Elliott Davis

5+ Years

Enterprise Support & Infrastructure Operations

  • Enterprise Windows endpoint management, hardware diagnostics, and local/remote site infrastructure support.
  • Active Directory administration, user access management, policy troubleshooting, and corporate application support.

Senior IT Analyst / Federal Enterprise Support

EMCO Technologies / ACE-IT Program

Enterprise Experience

Kenco Logistics Group Support

  • Supporting enterprise Windows endpoints, OTS and GOTS applications, Active Directory, migrations, IAM infrastructure support, in a heavily regulated federal support environment with 35,000+ users.

EPIC Technical Dress Rehearsal Team Lead

Optimum Health IT

09/2024 – 02/2025

San Antonio, TX

  • Technical team leadership supporting endpoint technical dress rehearsals across active clinical environments; coordinated with project managers to resolve deployment blockers and support project completion.

Desktop Administrator / Assistant Network Administrator

Pro-Vigil

05/2024 – 08/2024

San Antonio, TX

  • Endpoint, RMM, hardware, network, VPN, DNS/DHCP, firewall, and multi-site support.